Problems With Your Item?

In the unlikely event that you are experiencing problems with your item, don't rush to get an engineer out straight away! There are many issues that can be fixed by a simple tweak yourself, so be sure to read our handy troubleshooting guide below...

 

Troubleshooting Guide

Fault -  Unit at High Temperature

Possible Cause

Blocked Condensor. Action - Clean the condensor once a month or as often as required. Blocked condensors are a major cause of equipment failure and render warranties invalid. NOTE: Cleaning a condensor is very easy and takes just a few minutes - if you are unsure how to clean condensors, see our guide - ‘Condensor Cleaning’.NOT under Warranty.
 
Ice build up Defrost unit. Action - Switch off overnight, prop open door during defrost. NOT Under Warranty.
 
P-1 or P-2 on controller. Action - Fridgeland engineers to attend - Complete service request. Under Warranty.
 
Door fan switch damaged. Action - Replace / repair switch. Avoid impact to switches, particularly when loading. NOT Under Warranty
 
Controller fault. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Thermostat fault. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Gas shortage or leak. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Fan failure. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Overstocked. Action - Reduce stock. Allow space above & between products to allow airflow. Do not place stock in front of internal fans. If overstocked, defrost overnight. NOT Under Warranty.
 
Unit at high temperature. Action -  Air intake grills obstructed. Remove obstruction. NOT Under Warranty.
 
Inadequate Ventilation. Action - Check back of unit & ensure minimum gap of 80mm between unit and wall. NOT Under Warranty.
 
Controller settings altered. Action - Reset to factory settings & contact Fridgeland for guidance. NOT Under Warranty
 
Ambient conditions exceeded. Action - Check ambient temperature & if above 25 Deg C refer to Fridgeland for guidance. NOT Under Warranty
 
Sunlight. Action - Refrigerated units must not be placed in direct sunlight - relocate unit. NOT Under Warranty.
 
Doors left open for long period. Acton - Close doors and allow unit to return to temperature - check for ice build up. NOT Under Warranty.
 
Unit used to chill warm/hot product. Action - Remove hot products. Use unit for pre-chilled / pre-frozen product only. NOT Under Warranty.
 
Draughts. Action - Refrigerated units must not be placed in direct draughts (check open doors / windows / air-conditioning) - relocate unit. NOT Under Warranty.
 
 
UNIT COMPLETELY DEAD 
 
Overloaded electrical circuit. Action - Upgrade circuit and/or remove electrical items. NOT Under Warranty.
 
Fuse blown. Action - Replace fuse. NOT Under Warranty.
 
Compressor failure. Action - Replace compressor. Under Warranty.
 
Controller failure. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Electrical Circuit Fault. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Unit not plugged in. Action - Plug in to mains supply. NOT Under Warranty.
 
Insufficient power supply. Action - Contact Fridgeland for guidance. NOT Under Warranty.
 
Plug or power lead damaged. Action - Contact Fridgeland for guidance. NOT Under Warranty.
 
Leaking water. Action - Unit not level level, move to flat surface area. NOT Under Warranty.
 
Drain blocked with food spill. Action - Clean drain. NOT Under Warranty.
 
Condensate heater failure. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Float switch failure. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Unit excessively loud. Action - Loose fixing nut Check and tighten. NOT Under Warranty.
 
Unit not leveled. Action - Level unit or floor surface/move unit to flat surface area. NOT Under Warranty.
 
Fan motor catching guard. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Compressor fixing. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
Light not working. Light switch turned to off. Turn on light switch. NOT Under Warranty.
 
Tube / bulb needs replacing. Replace tube / bulb. NOT Under Warranty.
 
Ballast / starter needs replacing. Action - Replace ballast / starter. NOT Under Warranty.
 
Internal electrical fault. Action - Fridgeland engineers to attend. Complete service request. Under Warranty.
 
 

 CLICK HERE IF YOU HAVE READ THE ABOVE TROUBLESHOOTING GUIDE, CARRIED OUT ANY SUGGESTED ACTIONS AND YOUR ITEM IS STILL DEFECTIVE. YOU ARE AGREEING THAT IF AN ENGINEER IS CALLED OUT TO A FAULT THAT IS NOT UNDER WARRANTY, IT WILL BE CHARGED TO YOU.

 

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